DYU Cycle Warranty


DYU Cycle Warranty Information

At BiKE ECO, we stand behind the quality of every DYU eBike sold. To give you peace of mind, we offer a comprehensive warranty on all DYU eBikes, covering manufacturing defects and various components. This warranty is available for the original owner of the DYU Cycle purchased from an authorized dealer.

Warranty Coverage

The DYU eBike Warranty covers the following components for a specific period, starting from the date of the original purchase:

Component Warranty Period Coverage Details
Frame 3 Years Free replacement or repair of the frame if defective.
Motor 1 Year Includes repair or replacement if the motor fails due to defects in material or workmanship.
Battery 1 Year Warranty covers battery defects. Does not include damage due to misuse, overcharging, or water damage.
Controller 1 Year Defects in material and workmanship covered for the first year.
Display & Accessories 1 Year Includes issues related to defects in display, throttle, and other electrical accessories.
Brakes, Forks, & Tires 1 Year Defects in braking and suspension components are covered.

Warranty Exclusions

This warranty does not cover the following:

  • Normal Wear and Tear: Including tires, chains, brake pads, and grips.

  • Damage Due to Misuse or Accidents: Any damage caused by accidents, crashes, or misuse is not covered under warranty.

  • Water Damage: Any damage resulting from exposure to water or harsh weather conditions.

  • Unauthorized Modifications: Damage caused by installing non-DYU components or unauthorized modifications.

  • Cosmetic Damage: Scratches, paint damage, and other aesthetic imperfections are not covered.

Warranty Process

  1. Contact BiKE ECO Support: For any warranty-related issues, please contact our customer support at support@bikeeco.com. Include the following details:

    • Proof of purchase (order number, receipt)

    • A brief description of the issue

    • Photos or videos of the defect

    • Your shipping address

  2. Assessment: Our technical support team will evaluate the issue. In some cases, additional troubleshooting or a video call may be required to identify the problem.

  3. Replacement or Repair: If a part is confirmed to be defective, we will arrange for the replacement or repair, depending on the warranty coverage.

Paid Maintenance Service

If your DYU Cycle is outside the warranty period, or if the issue is caused by factors not covered under warranty (e.g., misuse), we offer paid maintenance services. This includes repairs or replacements of non-warranty parts, such as tires, tubes, and cosmetic damage.

Warranty Limitations

  • This warranty applies only to the original owner and is non-transferable.

  • DYU Cycle products purchased through unauthorized sellers or third-party platforms may not be eligible for warranty service.

  • The warranty does not cover shipping costs for parts returned for repair or replacement.