Warranty Information
WARRANTY INFORMATION
At BiKE ECO, we ensure that our products meet the highest quality standards. Below is a breakdown of the warranty periods for various products and accessories sold by BiKE ECO.
Parts Warranty Time
| Part Type | Warranty Period |
|---|---|
| Structural Parts | |
| Frame | 1 year |
| Front Fork | 1 year |
| Seat Tube | 1 year |
| Handlebar | 1 year |
| Aheadset Stem | 1 year |
| Brake Handle | 1 year |
| Brake Lever | 1 year |
| Sprocket Crank | 1 year |
| Chain Wheel | 1 year |
| Thumb Shifter | 1 year |
| Derailleur | 1 year |
| Electric Parts | |
| Charger | 1 year |
| Battery | 1 year |
| Motor | 1 year |
| Controller | 1 year |
| Instrument | 1 year |
| Booster | 1 year |
| USB Charger | 1 year |
| Acceleration Handle | 1 year |
| 2-in-1 Switch | 1 year |
| Headlight | 1 year |
| Wearing Parts | No Warranty |
| Handle Grip | No Warranty |
| Saddle | No Warranty |
| Pedal | No Warranty |
| Tire | No Warranty |
| Fender | No Warranty |
WARRANTY PROCESS
To initiate a warranty claim, please follow the steps outlined below:
| Step | Action Required |
|---|---|
| 1. Provide Proof of Purchase | Submit proof of purchase, including your order number or sales invoice. |
| 2. Describe the Issue | Provide a detailed description of the defect or issue with the product. |
| 3. Submit Evidence | Include clear photos or videos showing the defect, along with the item’s serial number (if applicable). |
| 4. Troubleshooting | Document what actions you’ve already taken to troubleshoot the issue. |
| 5. Return for Inspection | You may be asked to return the defective product for quality inspection, ideally in the original packaging or approved packaging. |
VALID PROOF OF PURCHASE
| Accepted Proof of Purchase | Details |
|---|---|
| Order Number | From your BiKE ECO online purchase |
| Sales Invoice | A PDF copy of your sales invoice |
| Additional Proof | Other supporting documents, such as payment receipts or shipping confirmation, may be required. |
WARRANTY WILL BE VOID IN THE FOLLOWING SITUATIONS:
| Situation | Details |
|---|---|
| Accident, Misuse, or Abnormal Use | Includes stunt riding, racing, or other activities inconsistent with the intended use. |
| Scratches, Dents, and Cosmetic Damage | Cosmetic damage is not covered under warranty. |
| Altered or Damaged Serial Numbers or Barcodes | If the serial number or barcode is removed, altered, or made illegible. |
| Ordinary Wear and Tear | Includes any natural wear that occurs over time due to normal use. |
| Defects Caused by External Factors | This includes damage from fire, collision, flooding, windstorms, lightning, theft, or external weather conditions. |
| Battery Issues | Warranty will be void if the battery is charged with an incompatible charger or used in incorrect equipment. Using a non-BiKE ECO battery that is incompatible with your e-bike will void the warranty, as it can lead to damage. |
| Improper Assembly, Maintenance, or Installation | Damage caused by assembly or maintenance not done according to the instructions will not be covered under warranty. |
REPAIRS
To request a repair, please email support@bikeeco.co.uk with the following information:
| Required Information | Details |
|---|---|
| Serial Number | Provide the product’s serial number. |
| Description of the Issue | Describe the issue or defect in detail. |
| Photos or Video | Attach clear images or a video of the problem. |
| Invoice (PDF) | Include a PDF copy of the original invoice. |
We will respond within 24 - 48 hours after receiving your email. If the issue is confirmed, we will send you the necessary replacement parts along with an instructional video for installation.
BiKE ECO is committed to providing high-quality products and excellent customer service. Thank you for choosing us for your e-bike needs!