GOGOBEST Warranty


GOGOBEST Warranty Information | BiKE ECO

Thank you for choosing GOGOBEST products at BiKE ECO. We stand behind the quality of every product we sell and provide a 1-year limited warranty for all GOGOBEST electric bikes and accessories, ensuring your purchase is protected from manufacturing defects.

Limited Warranty Coverage:

1. GOGOBEST Electric Bikes & Frames

  • Coverage Period: 1 year from the date of original purchase.

  • Warranty Includes: Frame, fork, handlebars, seat post, saddle, brake system, motor, controller, battery, throttle, LCD display, wiring harness, and other integral components.

  • Warranty Details: GOGOBEST electric bikes are covered against defects in material and workmanship under normal use conditions. If a part is found to be defective, it will be replaced or repaired at the sole discretion of GOGOBEST.

2. GOGOBEST Battery

  • Coverage Period: 1 year from the date of original purchase.

  • Warranty Details: GOGOBEST batteries are covered against defects in material and workmanship. The warranty does not cover damage caused by misuse, improper charging, or water damage.

3. Other Components & Accessories

  • Coverage Period: 1 year from the date of original purchase.

  • Warranty Details: All other components, such as pedals, fenders, reflectors, and kickstands, are covered for 1 year under normal use conditions.

What is Not Covered Under Warranty:

  • Wear and Tear: Normal wear and tear, such as brake pads, tires, tubes, and chains, is not covered.

  • User Damage: Damage caused by improper assembly, misuse, neglect, or modifications to the bike.

  • Water or Liquid Damage: Damage caused by exposure to water, saltwater, or other environmental elements is not covered.

  • Shipping Damage: Claims for shipping damage must be reported within 14 days of receiving the product.

  • Improper Use: Damage caused by non-standard riding conditions such as extreme sports, off-road riding, or commercial use.

Warranty Claim Process:

To initiate a warranty claim, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at support@bikeeco.com or call [Phone Number]. Provide your purchase details and the issue you're experiencing.

  2. Submit Proof of Purchase: You may be asked to provide proof of purchase, such as an invoice or order number, and photos or videos of the issue.

  3. Inspection & Resolution: Our team will review the warranty claim. If the issue is covered under the warranty, we will replace the defective part or offer repair assistance.

  4. Replacement Parts: If the product cannot be repaired, we will issue a replacement item or offer a suitable alternative.

Exclusions & Limitations:

  • This warranty is limited to the original owner and is non-transferable.

  • GOGOBEST will not be liable for indirect or consequential damages, including injury, property damage, or economic losses.

  • Warranty claims are processed within 12 months from the date of original purchase. Claims made after this period may not be eligible for replacement or repair.

GOGOBEST Warranty Customer Support
We are here to assist you with any issues regarding your GOGOBEST product. For support, please contact us at support@bikeeco.com.

GOGOBEST Warranty Terms:
This warranty gives you specific legal rights, and you may have additional rights depending on your location. For full warranty terms and conditions, please refer to the warranty card provided with your GOGOBEST product.